NETWORK MANAGEMENT ADMINISTRATOR

Reporting to: Team Leader/Senior Team Leader/Network Manager

Site: Hull

Salary: £26,234

What we offer

• 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm
• Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
• 21 days annual leave
• Additional birthday holiday
• Holiday purchase scheme
• Performance based salary increments
• Fun Company events and functions
• Free parking
• Monthly free food days
• Close to shops and amenities
• Reward and recognition

Purpose

To provide professional administrative support within the Network Management Team. The Administrator is responsible for systems management of the repairer network and repairer communication. Building relationships and customer care is very important in this role and must be sustained at all times.

Role Profile

• Management of repairer information on our systems including Nucleus and Cortex.
• Ensure that new network repairers are set up and maintained correctly.
• Update systems on postcode changes, SLA additions/removals, repairers on and off hold.
• Administer full removal procedure of repairers leaving the network.
• Distribution of repairer communication and documents via mailshots and Docusign.
• Maintain Mailchimp database.
• Monitor weather and distribute warning alerts as and when required.
• Liaise with Network Performance Analysts and Controllers on sharing information on repairer updates and data changes.
• To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.
• Manage Audatex repairer set up and assist with estimate failures
• The production and distribution of reports.
• To ensure the accurate and detailed recording of all information utilising our management systems to provide comprehensive audit trails.
• Always promote data security in and outside of the business, strict adherence to GDPR and information security standards.
• Manage complaints in line with policy.
• The completion of duties as required from time to time by the Management Team.
• Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values.
• To promote our business and that of our clients by always providing exceptional and friendly service

Person Specification

• Accurate data entry skills
• Good planning and organisational skills
• Able to build and maintain relationships
• Ability to work to agreed deadlines, targets and objectives
• Able to work as part of a team as well as autonomously to a high level of accuracy
• Excellent telephone and communication skills
• Good knowledge of Microsoft Office
• GCSE Maths and English