Innovating the Customer Journey

Our unique tools and processes have been designed from the belief that utilising technology benefits the repair process both for our customer and our repairers.

Innovation is key to ensure the whole repair process runs as smoothly and effectively as possible from the initial call to action via our call centres, to the repair guarantee. We have developed bespoke tools that give us the edge, and we have gone even further by developing Cortex, our members hub, which provides invaluable services and connections between our repairers, suppliers and clients.