Rag Rated Results

It is encouraged that an update is sent when the job is on red, this means that the customer hasn't been updated for over 48 hours.

Data shows that customers may have concerns, worry and even anxiety if they hear nothing regarding therir repair and are more likely to call you or Vizion if this is the case.

Spending a few minutes a day updating the repair is a great way of keeping the customer updated and informed, this can be text only or you can add a picture showing progression.

Cortex then does the rest.

Once you have added your message, this is then sent via SMS/Email and will appear on the customers repair hub and time-line, recording all digital communication between you and the customer. This obviously excludes calls and in person meetings which are equally as important.