Interactive Controls

These pages allow you to interact with the customer or repair data.

Because of this synchronisation, key information regarding the repair is visible in Cortex as well as additional services and options such as updating and WayPoint to further interact with the customer journey.

Whether you are updating, looking at feedback, or need to find old repairs for auditing, you will see the same information data set.

Update Customer

Update the customer with text and photos.

See 'Update Customer' section for more details.

Pause Updates

If your repair is waiting for parts or there is a delay, simply pause the repair to remove from your update list.

WayPoint

Up-sell and cross-sell services, parts and smart repair.

For more information visit the WayPoint instructions

Repair Certificate

Once the repair is complete you can download your certificate here to handover to the customer, please note, the customer can also access their certificate via their hub.

Customer Feedback

When the repair has been collected or is complete, the feedback for the repair will be shown here.

For more information visit the Clairty Feedback area

Green Earth Initiative

If the customer wishes to replace their courtesy car with a tree planted in their name.

For more information visit the Green Earth Initiaitive area