By clicking this you will be presented with options to refine your results by date range, bodyshop (if more than one associated) and work provider.
Overall Experience is the measurable score and is highlighted to show your star rating. However, the other scores give an insight to areas of performance. these change based on the filters in the option area.
This shows individual feedback by name, if they have selected to be anonymous it will simply say 'Anonymous' in place of the name.
This indicates if the customer has left feedback.
Cortex provides the means to communicate with your customer and to engage with them on a digital level.
Find our more about the customer journey and the way you can help with the digital tools available.
All customers are given the option to leave feedback on the repair journey they had, learn how it works and what you need to do.