Unable to sign in?

Logging into Cortex is straight forward and uses your registered email and a password managed by you.

However, sometimes you may have trouble logging in due to the following reasons:

• Password Forgotten - Happens to us all
• Mis-typed Password - As passwords become more cryptic they become harder to type
• Password Expiry - Your Cortex password expires every 6 months
• User Removed - Users are removed if there is strange login activity or not logged in for 6 months
• Using a password from another system - With so much security needed, different passwords for different sites can cause confusion

Your Password

When creating your new password, it must be at least 8 characters long and contain a mix of both uppercase, lowercase and numerical characters and contain at least one symbol.

lower case alphabetic (A-Z)
upper case alphabetic (A-Z)
numeric (0-9)
special (!@#,etc.)