How long will my repair take?

The repair duration will depend upon the level of damage and the work required to repair your vehicle. Your repairer will be able to give you an estimated completion date upon preparation of the estimate.

This will be displayed on your hub, you will be notified if this changes due to parts availability or unforeseen circumstances

Will repairs effect the warranty on my vehicle?

The Vizion Repair Guarantee covers workmanship for the lifetime of your ownership of the vehicle, this will typically be longer than a manufacturer warranty and will certainly not be less. All manufacturer parts fitted during the repair will carry the standard manufacturer's warranty.

How often is the hub updated?

The hub is updated every time your repair progresses through the process, as well as, when your repairer sends a photo or text update, you will be notified every time this happens.

How do I activate the guarantee?

Your certificate will be ready within 12 hours of your vehicle being collected and will be available on this page. Don't worry, we will send you details via email or SMS when it is ready.

What if there is a problem with my repair?

In the unlikely event of a problem with your repair, then in the first instance contact your repairer, their details are on the certificate and on your hub. Explain any problems that you may have. As a Vizion approved repairer they will investigate and offer support to rectify the problem.

When can I provide feedback?

Once your repair is complete your survey will be available on here, do not worry if you forget, we will send you an email or SMS inviting you to fill in the survey once your vehicle has been collected. Check your communication preferences to ensure you receive this request.

What happens if my vehicle is written off or a total loss?

In the unfortunate event that your vehicle is a write off, your insurer will contact you to discuss how best to settle your claim. Your repairer will request the return of the Courtesy Car.

Your Repair Journey

Find out how the hub keeps you in touch with every step of your repair 7 days a week, 24 hours a day and how to get the most from it.

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If you have a question relating to your repair that are not here then please speak to our experts

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