Select this option to refine your results by date range, bodyshop and work provider. Bodyshop options appear when more than one bodyshop is associated with your profile.
Overall Experience is the measurable score and is highlighted as your star rating. The supporting scores provide insight into specific areas of performance. These results change according to the filters selected in the option area.
Shows individual feedback by customer name. If the customer has chosen to remain anonymous, Anonymous will appear in place of their name.
Indicates whether the customer has left a written comment with their feedback.
Cortex provides the means to communicate with your customer and to engage with them on a digital level.
Find out more about the customer journey and the way you can help with the digital tools that are available.
All customers are given the option to leave feedback on the repair journey they had, learn how it works and what you need to do.