What do I need to do before Booking In my vehicle for repairs?

Before your vehicle goes in to the repairer, you should ensure that all personal possessions are removed from the vehicle to save them getting lost or damaged.

Do I have to pay a contribution or excess towards the repairs?

Your policy excess will be payable upon completion of your repairs. Before paying your policy excess you should check around the vehicle to ensure you are happy with repairs

Do I pay the excess even if the incident wasn't my fault?

Your policy excess is a contribution towards your repairs, but as an out of pocket expense you may be able to recover this from the at fault drivers insurers

Will the repairer collect my vehicle?

The Vizion Assist Approved Repairer will collect your vehicle if required, please discuss with the repairer prior to booking your vehicle in for repairs

How long will repairs take?

The repair duration will depend upon the level of damage and the work required to repair your vehicle. A small cosmetic or minor damage repair will typically take 1 day if you use the mobile repair service. Otherwise your repairer will be able to give you an estimated completion date upon preparation of the estimate.

Will repairs effect the warranty on my vehicle?

The Vizion Repair Guarantee will typically last longer than any manufacturer warranty. All manufacturer parts fitted during the repair will also carry a manufacturer warranty.

Can I use a manufacturer approved repairer?

To ensure a quality and safe repair all Vizion repairers will repair your vehicle in accordance with the manufacturers standards.

Will I have access to another vehicle while mine is in for repair?

Vizion Assist aim to keep you mobile throughout the repair process. The repair network can provide a small town car up to 1200cc as a courtesy car for the duration of repairs, subject to your insurers authority. Unless you have purchased additional Hire Car cover or your insurer has offered you a Hire Car the Courtesy Car will have to be returned if the vehicle is declared beyond economical repair.

What happens if my vehicle is a written off or a total loss?

In the event that your vehicle is beyond economical repair your insurer will contact you to discuss how best to settle your claim. Your repairer will request the return of the Courtesy Car