As the repairer we need your full cooperation in meeting the time scales we need to work within to meet the above requirements.

When you are contacted by one of our customer liaison handlers please assist them by providing the relevant information and support needed to reach a suitable resolution for all parties.

From complaint analysis we have carried out, the main types of complaints we handle relate to: -

• Poor communication
• The quality of repair carried out
• Failure to meet contract obligations (i.e. courtesy car provision)
• Both collection and delivery timescales (estimated completion date - ECD)

Working together we can resolve these complaints in timescales that both meet the customer expectations and FCA requirements.