Vizion Contact Directory and Contact Details
We would ask that you support the team and provide accurate updates, documents and or images in a timely fashion. This will enable them to fully investigate all the concerns raised by the claimant.
Working on behalf of our clients we have a few time bound activities we need to fufil when dealing with a complaint. (Expression of Dissatisfaction EOD).
Acknowledgement of the EOD to the customer within 1 working day by Phone and E-mail.
Notification of EOD to the client within 1 working day of receiving a customer complaint by E-mail.
Notification to the client and the customer within 3 working days that a resolution has been put in place / or further investigation is needed to reach a resolution.
You will receive a call from the customer liaison team along with an E-mail notifying you of the issues raised in the customer's EOD. When investigating an EOD, we may ask you to supply any of the below documentation and reports to assist us in reaching a resolution for all parties.
Vehicle checking in and out sheet
The repair assessment and images
Pre and post diagnostic checks
Pre and post geometry reports
Final Quality check sheet
Customers collection notes
Images of the vehicle relating to the complaint
Call Recording
Timeline of events relating to the repair
Our adaptive search function helps you find people when you are not sure of spelling, department, or other information.
Search for contacts by entering a name, phone number, Insurer, department or title or a combination of them. Results are sorted by relevance to your query.
