Logging into cortex is straight forward and uses your registered email and a password managed by you.

Common causes for problems are:-

  • Password Forgotton - Happens to us all
  • Password expiry - Your Cortex password expires every 6 months
  • User Removed, Users are removed if there is strange login activity or not logged in for 6 months

Reset your password

Please click on the 'Forgot password? to reset. You will be prompted to enter your email address,

  1. Enter email address
  2. Cortex will then send you a password reset email, click link
  3. you will then have the option to create a new password and then confirm

Your Password

When creating your new password, Your password must be at least 8 characters long and contain a mix of both uppercase, lowercase and numerical characters and contain at least one symbol.

lower case alphabetic (a-z)

upper case alphabetic (A-Z)

numeric (0-9)

special ([email protected]#,etc)


Check your Spam folder

Emails from Cortex will be sent from [email protected], please ensure these email addresses are trusted and listed as a safe recipient to ensure they're not regarded as Spam

Still not received


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