Stay calm, keep safe
If you've had an accident, it's important not to panic. Turn off your car engine. Turn on your hazard lights and get out of your car safely – you may want to exit from the passenger side to avoid traffic.
Call for help
If you or anyone has been hurt in the accident, call the emergency services immediately on 999 and give your location and casualty details. The safety of everybody involved is always the first priority.
If there are any injuries or your car is blocking the road, always call the emergency services and move you and your passengers to a safe location.
Don't put yourself in danger
Stand a safe distance away from your car and the road. Don't smoke or use mobile phones if there's a risk of petrol vapour in the air. Don't move any vehicle until the police have arrived, unless there's a chance of further injury if it stays where it is.
If another vehicle is involved make sure that you obtain the driver's name, address, vehicle registration number and insurance details. A telephone number is also useful if possible.
Ensuring it is safe to do so, take photos of the damage to your vehicle, the damage to the other vehicle or property and road layout and scene. These photos will protect you later and make your claim easier to manage.
Don't admit liability
Whether you've had a minor prang or suffered something more serious, don't admit liability even if you think the accident was your fault.