Logging into Cortex is straight forward and uses your registered email and a password managed by you.

However, sometimes you may have trouble logging in due to the following reasons:

  • Password Forgotten - Happens to us all
  • Mis-typed Password - As passwords become more cryptic they become harder to type
  • Password Expiry - Your Cortex password expires every 6 months
  • User Removed - Users are removed if there is strange login activity or not logged in for 6 months
  • Using a password from another system - With so much security needed, different passwords for different sites can cause confusion

Your Password

When creating your new password, it must be at least 8 characters long and contain a mix of both uppercase, lowercase and numerical characters and contain at least one symbol.

lower case alphabetic (A-Z)
upper case alphabetic (A-Z)
numeric (0-9)
special ([email protected]#,etc.)

Didn't receive an email?

Check your Spam folder
Emails from Cortex will be sent from [email protected], please ensure these email addresses are trusted and listed as a safe recipient to ensure they're not regarded as Spam.

Still not received?
Contact the Network Management Team using the contact form.

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