Your Repair Hub

Frequently Asked Question

How often is the hub updated?
The hub is updated every time your repair progresses through the process, as well as, when your repairer sends a photo or text update, you will be notified every time this happens.

How do I activate the guarantee?
Your certificate will be ready within 12 hours of your vehicle being collected, and will be available on this page. Don't worry, we will send you details via email or SMS when it is ready.

What if there is a problem with my repair?
In the unlikely event of a problem with your repair, then in the first instance contact your repairer, their details are on the certificate and on your hub. Explain any problems that you may have. As a Vizion approved repairer they will investigate and offer support to rectify the problem.

When can I fill in a survey?
Once your repair is complete your survey will be available on here, do not worry if you forget, we will send you an email or SMS inviting you to fill in the survey once your vehicle has been collected. Check your communication preferences to ensure you receive this request.

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Get in touch

Contacting us is simple, whether you have a question or comment please either use the contact form provided or call our customer service team on 01482 428200 and we will be happy to help

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Your Guarantee

All repairers by Vizion carry a Paint and Body Lifetime Guarantee as standard, testament to our commitment to our customers, confidence and belief in our high levels of quality and workmanship.

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Your Feedback

Vizion recognises the importance of customer feedback to provide insight into both positive and negative perceptions of our repairers, our staff and our services.

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Frequently Asked Questions

Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions.

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