WRC recognises the importance of customer feedback to provide insight into both positive and negative perceptions of our repairers, our staff and our services.
In line with our core value of 'Customer Focus', we ask our customers for feedback on a continual basis, focused on the Net Promoter Score® (NPS®) model. We are able to identify customer relationship strengths and immediately address any areas of improvement by promptly following up the feedback if required.
WRC have an internal review and audit mechanism in place, which ensures positive feedback is built upon and any concerns are addressed. The results are also used to help improve our general work ethics and training schedules
Would like to get in touch with WRC now
No problem, email the support team and we will respond with 4 hours, alternatively you can call your repairer or our dedicated call centre on 01482 428200 and we will be able to discuss your concern.