We understand the inconvenience the damage to your vehicle may cause. We would ask you to work with us to agree a mutually agreeable repair date, allowing for vehicle mobility, the extent of the damage and the need for a courtesy car. With customers and repairers having to self-isolate the availability of courtesy cars may be affected and we hope you will understand that we will need to prioritise the issue of courtesy cars and repairs for those customers who are NHS staff and those who's vehicle is immobile and unsafe to drive.

If you are following government public health advice and working from home you may wish to consider whether you can manage to have vehicle repairs completed without the need for a courtesy car. Where available, we will come to you and pick-up and drop off your vehicle to minimise social interaction and keeping you and our repairer network safe.

Currently, the parts and materials required for repair are generally available, but with more and more countries imposing restrictions on movement and access to a working environment, we may experience some delays in the coming weeks. Neither Vizion or our repairers know what is around the corner in terms of parts availability, but we hope that by supporting each other through this temporary crisis we will be able to agree a suitable resolution for all.

We thank you all for your patience and sincerely hope our customers and clients, no one, is affected by this virus.

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