Good Morning All,

I hope you are all safe and well...

I just wanted to drop you all a line separately to the contact from our networks team, to go over a few points that we all need to consider after last night's announcement.

Corona without a doubt presents us with a global risk to health that most have not seen in our lifetimes.

There is also the commercial aspects that everyone is feeling in various degrees and the concerns associated with the longer term damage of these events will do to businesses.

We as individuals, as businesses and as a nation and without a doubt are up against it, but we will get through this together.

There are a number of considerations and far too many to address in this email, we have released some helpful docs and website content previously but if you haven't seen this please visit Cortex.

We have unlocked the majority of this information so that it can be viewed without a sign on to Cortex /coronaaction/important-information.aspx

There is a lot of information and links here, we have worked hard to make it relevant and aligned to this and over the coming days we need to understand how we are going to collaboratively approach things.

To be clear, we collectively provide an essential service, keeping the nation mobile is extremely important and keeping NHS staff mobile and operational is a critical responsibility by anyone's definition.

On a normal year Vizion alone will manage claims for 30,000 customers employed by the NHS, we absolutely must maintain this service as an industry, it is our duty to do so.

For anyone that thinks that you are not this important, don't take my word for it, please read the below from the NHS to me yesterday...

Hi Chris,

Thanks for your time on the phone earlier, apologies for the delay in getting back to you.

As discussed, the main priority would be NHS staff working in hospitals (so NHS trusts or foundation trusts). Of these, those staff working in Intensive treatment units / Intensive care units would be the top priority. However other staff in the hospital would also provide a vital function (such as cleaning staff), so rather than go into details of roles I would suggest that anyone working in a trust would be a top priority. Beyond that, those providing community care are heavily reliant on their own vehicles to get out and around. This is a much wider group and could range from NHS community care organisations to those that provide domiciliary support (which is usually commissioned by local authorities) would benefit most from getting their cars back on the road / alternative transport.

Additionally, there are 1000's of repurposed nurses and volunteers visiting 1.8m vulnerable and high risk people at home, some of whom will be our relatives.

A very sobering thought when we consider that we may be keeping people mobile to save lives and those lives they save may be ours.

There will be challenges around volumes, these are reducing and will be notably lower, 20% currently with an expectation that these may fall to 50% of normal expectations for a few weeks, but they will not go to zero...

We will be releasing claims notification stats to you daily going forward so you can start making informed decisions on whether you need to furlough any staff based on these and your own figures. /coronaaction/support-for-businesses/corona-job-retention.aspx

We are also going to make more repairs available by moving the total loss threshold up, this will be to the full value or near value of the vehicles, this will increase the number of available repairs.

We do need to balance these actions against available capacity though and any parts issues so the next 2 or 3 days will be a critical planning phase.

There are other challenges and the most imminent of these may be in relation to parts and paint, the vehicle manufacturers at the moment are have no tangible issues in supplying parts.

However, some dealerships have decided to close, due to showrooms being out of scope which may affect logistics. However, some of these sites have already said they will continue to supply parts and other dealers will cover areas that don't.

VM's are also looking at additional mechanisms for ensure supply, the likes of VW TPS and Ford Parts Plus being centrally managed are not normally affected by dealer closures but it's important that you check all your supply lines.

If you need any help in getting a replacement supplier for any particular brand please let us know and we will help where we can, also with immediate effect please use LKQ for parts at your discretion where required.

Insurer partners are finalising days of work to put a number of initiatives in place, we are working with the NHS and also the ABI to discuss a number of additional processes to help.

These will be in the form of less red tape, enhancements to volumes in an attempt to counter balance volume drops and assistance in a number of other ways.

These next few days will be critical for planning, Vizion will be constructing the network layers going forward in order to maintain a working mechanism for all customers but critically for the NHS.

I would urge everyone to provide some degree of coverage for this, maybe sharing between sites or with reduced staffing if required... These states can always be adjusted quickly if they need to be.

If you are closing completely for any reason please let us know as soon as possible, your catchment areas can then be recut and allocated to other sites, it's so important that coverage is maintained.

Can I also urge our dealer partners, if any of your sites are closing, please consider the parts position and what issues the inability to supply could cause going forward.

Any help you can provide with this is critical and will be appreciated universally...

The teams and myself will continue to contact you with relevant information on a daily basis, I hope you find the website information helpful if you haven't got it already and please, if you need any help please contact the network team and we will help as much as we can with anything you need.

Take care and stay safe...

Kind Regards


When we reduce our day-to-day contact with other people, we will reduce the spread of the infection.

That is why the government is now (23 March 2020) introducing three new measures.

  1. Requiring people to stay at home, except for very limited purposes

  2. Closing non-essential shops and community spaces

  3. Stopping all gatherings of more than two people in public

Every citizen must comply with these new measures. The relevant authorities, including the police, will be given the powers to enforce them – including through fines and dispersing gatherings.

These measures are effective immediately. The Government will look again at these measures in three weeks, and relax them if the evidence shows this is possible.

what you need to do

Stay at home

Go out only for food, exercise and work from home if possible

Stay 2 metres (6ft) away from people, no more than 2 in a group

Wash your hands regularly and when you get home

Keep your hands away from your face

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