28th April 2020

As many of us prepare to return to work, re-open or gradually scale up the business, it is important that the owners and managers of the business take the time to make the necessary preparation in advance.

This could involve looking at every aspect of the business and creating a suitable action plan.

Following industry research and feedback regarding a "Return to Work" policy during the current Corona Virus Covid-19 Pandemic, please find below a number of items that you may wish to consider for your business.

This is purely a guidance note and it is imperative that each business decides upon its own policies and procedures to protect staff, customers, visitors and contractors.

Once in place you may wish to consider holding staff briefings (safely) to ensure that everyone has been properly informed, even keeping a signed record that this has been completed.

The Morelli Group cannot be held responsible for any suggestions or advice given below.

General
  • Always observe Social Distancing (minimum 2 metres).
  • Wash hands regularly with soap & water throughout the day.
  • Use hand sanitiser where regular hand washing isn't possible.
  • Have a plentiful supply of tissues to prevent open coughing and sneezing.
  • Only one employee should be present at each designated work area / workstation.
  • Each employee should take their temperature before commencing work.
  • Employees must stay at home if their temperature exceeds 37.5°C.
  • Personal means of transport to and from work are preferred.
  • Where possible avoid the use of public transport.
  • Do not loan or exchange equipment.
  • All communal areas must be cleaned (disinfected) after use.
  • Where possible, doors should be left open to avoid touching them unnecessarily.
  • Fire doors must remain closed.
  • Undertake a Risk Assessment for each department within your business and issue clear guidance on the relevant PPE and safety procedures required.
  • Monitor closely and seek relevant feedback.
  • Understand the PPE you are using and follow the recommendations given, discuss with your supplier - see what equipment & PPE is available.
  • Have staggered break / lunch times and ensure communal areas are regularly cleaned.
  • Ensure that areas are clearly marked out and the appropriate signage is in place.
  • Temporarily remove customer refreshment/drinks area.
  • Have clear signage and policy re all visitors and contractors to the business.
  • Limit the number of people allowed in designated areas at any one time.
  • Consider how technology can assist in reducing face to face contact.
  • You may have to provide additional services and or be more flexible for those that are most at risk from Coronavirus.

Standard guidelines: display information outside of the building; no physical contact, always respect the safety distance of a minimum of two metres between employees and/or customers, washing hands; employee distancing; wearing masks, goggles and gloves at reception depending on the situation and site layout; display information on washing hands in bathrooms. Please ensure employees are sufficiently equipped.

Process files in the simplest way possible to ensure your safety and the safety of the customer. Follow the same guidelines when providing replacement vehicles.

Customers dropping vehicles off/Bodyshop Reception
  • The drop-off area is clearly identified.
  • Ask the customer to call ahead to inform of their arrival at pre-agreed time and date.
  • The customer must leave their car in the specific designated area.
  • When welcoming the customer, offer them hand sanitiser if available.
  • Avoid all physical contact, respect the minimum distance of 2 meters from the customer.
  • Do not get into the vehicle with the customer.
  • Where possible ensure that the vehicle does not move during the night before work commences.
  • Vehicle inspection: While carrying out an external vehicle inspection, keep at a
  • safe distance from the customer two metres minimum). Do not carry out an inspection inside the vehicle.
  • Sign any relevant paperwork using two pens (one for the staff member, one for
  • the customer). Where possible as the customer to bring their own pen, provide disposable pens where necessary.
  • The customer must place their keys in either a tray, plastic bag or envelope
  • provided by the Bodyshop Receptionist or VDA, who must be wearing gloves.
  • Replace gloves and other items of PPE as appropriate
  • If there is a replacement vehicle, the advisor must accompany the customer to the replacement vehicle and present the tray, plastic bag or envelope with key and the relevant paperwork for the customer to take away.
  • When the customer has left the staff member should throw away the gloves and
  • washes their hands with soap and water.
  • The vehicle should be placed on hold for three hours regardless of the situation.
  • Ideally work commences on the vehicle the day after the deposit.
Vehicle in Progress
  • Wearing nitrile gloves, the employee must fit all necessary protection (protective covers for the steering wheel, gear lever, hand brake and seat).
  • When working on the vehicle, the employee must wear suitable PPE.
  • After working on the vehicle, the employee must move the vehicle to the final collection area and remove any protective covers, noting the time on the customer's file (ideally also mark the windscreen).
  • The employee who worked on the vehicle must return the keys and the file to
  • the tray initially used by the customer on arrival.
  • These items should be left overnight.
  • The delivery of the vehicle will be possible after a minimum of three hours.
  • The customer is informed of the availability of his vehicle for the next day.
Customers collecting vehicle/Bodyshop Reception
  • If the customer had a replacement vehicle, it is returned to the identified location and locked. The customer calls to report their arrival.
  • Avoid all physical contact, respect the minimum distance of 2 meters from the customer.
  • Do not get into the vehicle with the customer.
  • When welcoming the customer, offer them hand sanitiser if available.
  • If the customer had a replacement vehicle, the advisor goes around the vehicle and presents the customer with the tray, plastic bag or envelope so that the customer can deposit the keys.
  • The keys and relevant paperwork should be in the tray.
  • All payments should be made by card.
  • Sign any relevant paperwork using two pens (one for the staff member, one for the customer). Where possible as the customer to bring their own pen, provide disposable pens where necessary.
  • The customer must drive the vehicle out of the collection area.
  • The customer should return to their vehicle alone.
  • Between each customer, the reception desks and trays as well as the payment terminal must be cleaned.
Below is a list of items recommended for regular cleaning. Specify after each use or times per day, as appropriate.
This list is not exhaustive
  • Work surfaces
  • Workshop Equipment such as ramps, spraybooths - handles & controls etc
  • Electronic Payment Terminal (EPT)
  • Telephones
  • Keyboards & mouse
  • Door Handles
  • Canteen facilities, kettle, surfaces tea & coffee containers
  • Changing areas
  • Stairs, ramps, handrails, lift buttons
  • Bathrooms - sink, taps, floor, toilets
  • Chairs
  • Bins / waste disposal
  • Visitor meeting area
  • Customer refreshment/drinks area (consider removing temporarily)

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