• Re-purposing multi-skilled staff to critical functions
• Inform clients and staff immediately virus becomes apparent and when confirmed
• Alternative repairers to be used away from repairer site where any case is confirmed
• Closure of office in extreme circumstances and moving activity to second site
• Contractual sick pay made clear to all employees in advance
• Update interested parties of status on a daily basis

Preventative measures and other considerations:

• Daily monitoring of the advice and guidance issues by the Department of Health and Social Care, Public Health England and the World Health Organisation
• Daily monitoring of reported cases and infection rates
• Monitoring of Foreign & Commonwealth Office travel advice
• Reducing any non-essential travel between office locations
• Internal monitoring of absence levels
• Communications to provide updates to our clients, colleagues and suppliers
• Standard cold and flu prevention hygiene practices apply:
• (regularly washing hands, using tissues and binning, avoiding contact if unwell, etc)
• Communication of World Health Organisation and UK Chief Medical Officer guidance:
• (via email, videos, posters, etc.)
• Prevent discriminatory behaviour towards Chinese people or people mistaken as such
• Utilise remote communication, such as phone, email and video conferencing
• Assess whether working environment of high risk individuals presents risk of infection
• Identify locations and services of NHS coronavirus checks (home and drive through)
• Stakeholders who refuse to co-operate or reckless with health disciplined / suspended
• Cancellation of all planned business and holiday travel to affected areas
• Understanding symptoms and self-isolation for recommended period if symptoms occur
• Self-quarantine if returning from affected area even if no signs of any symptoms
• Refer to NHS 111 website - Only contact NHS 111 if symptoms get worse
• Do not visit a doctor's surgery or accident and emergency if symptoms apparent
• Seek coronavirus test as soon as possible to confirm ability to return to work
• Ban work related travel and encourage reduction in general travel and contact
• Impose ban on all client, customer and supplier visits, meetings and appointments
• Affected repairers to be switched off until all clear confirmed – use alternative repairers
• Customer's vehicles that are work in progress to be kept in courtesy cars until resolved
• Self-isolate, with people working from home via internet services as much as possible
• Appropriate warning / information notices to be placed in windows facing site entrance
• Consider staff needing to take time off to care for dependents if outbreak spreads widely
• To mitigate impact during / after the event we are asking businesses to plan holiday now