Engineering Administrator

Wellingborough


Salary £22,791


Role Profile

  • Act as a first level point of contact for customers, clients, repair network members, suppliers and partners
  • Allocation of daily workload to Vizion engineers
  • Receive incoming calls/emails and act promptly, dealing with all enquiries or actions in a professional manner
  • Process and resolve networking issues for repairers
  • Monitoring of VRN mailbox and deployment of cases to VRN for New Car Replacement
  • Maintain all spreadsheets for the Total Loss function, including monthly reporting
  • Highlight to line manager any potential process improvements across departments and the network to reduce the level assessment errors
  • Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures
  • All Catchall cases to be reviewed as first task each day
  • To meet agreed targets
  • Manage your daily workload to ensure efficiency is maintained
  • The completion of duties as required from time to time by the Management Team
  • Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our client's values. Promote data security in and outside of the business at all times, strict adherence to GDPR and information security standards
  • General undertaking of ad hoc administration tasks as requested
  • To promote our business and that of our clients by providing exceptional and friendly service at all times
Person Specification
  • Good knowledge of Microsoft Office
  • GCSE Maths and English
  • Excellent telephone manner
  • Knowledge of Audatex an advantage
  • Able to build and maintain relationships
  • Ability to work to agreed deadlines, targets and objectives
  • Able to work as part of a team as well as autonomously to a high level of accuracy
  • Good planning and organisational skills
  • First class communication skills
  • Good decision maker
  • Customer focused – all parties
  • Commitment to providing a first-class service to customers, suppliers and partners
Other

  • Hours: 37.5, Monday to Friday, plus one in four Saturdays (830 to 1230).
  • Holiday: 21 days, plus statutory bank holidays.
  • Additional 1 day holiday for your birthday
  • Benefits: Employee benefits scheme including 24/7 GP service and free counselling sessions.
  • Free parking.
  • Close to shops and amenities

Apply to recruitment@vizionnetwork.co.uk

Closing date for applications 5pm Friday 31st March 2023

Current vacancies

Wellingborough or Hull
Remote (with travel to business sites as required)
Wellingborough
Wellingborough

One Team, One Vizion

Industry Recognised, Award Winning - a true team contribution

Vizion continues to be awarded as an industry leader and innovator by both bodyshop magazine and ABP, two of the industry's media giants and voted by repairers and industry gurus. We strive to maintain this achievement through employee engagement and collaboration.

Want to join a growing team? We look forward to meeting you!

Why work for Vizion

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An inclusive and supportive culture

Diversity and inclusion are the cornerstone of our culture and a fundamental part of our overall growth strategy.

We create healthy work environments for our employees, regardless of their gender, sexual orientation, disability, age, or ethnicity.

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Employee benefits and rewards

Vizion offers a competitive benefits package which includes 24/7 GP access, reimbursement of health costs and shopping rewards.

Vizion also offers Employee Recognition rewards, weekly dress down days, monthly free lunches and health initiatives such as free fruit days.

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Great leadership to help you thrive

Vizion is recognised as an industry leader across the automotive sector for innovation, solutions and our reputation within and across the industries in which we operate. Our leadership is often acknowledged by leading publications and professional organisations.

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