Network Administrator - Network Performance

Hull Office


Direct Authorities:

1. Team Leader
2. Line Manager
2. Operations Manager

Description:

To provide professional administrative support within the Network Performance Team. The Administrator is responsible for systems management of the repairer network and repairer communication. Building relationships and customer care is very important in this role and must be sustained at all times.

Key Responsibilities:

  • Management of repairer information on our systems including Nucleus and Cortex.
  • Ensure that new network repairers are set up and maintained correctly.
  • Update systems on postcode changes, SLA additions/removals, repairers on and off hold.
  • Administer full removal procedure of repairers leaving the network.
  • Distribution of repairer communication and documents via mailshots and Docusign.
  • Maintain Mailchimp database.
  • Monitor weather and distribute warning alerts as and when required.
  • Liaise with Network Performance Analysts on sharing information on repairer updates and data changes.
  • To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.
  • To ensure the accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails.
  • Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards.
  • Manage complaints in line with policy.
  • The completion of duties as required from time to time by the Management Team.
  • Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values.
  • To promote our business and that of our clients by providing exceptional and friendly service at all times.

Key Skills:

  • Accurate data entry skills
  • Good planning and organisational skills
  • Able to build and maintain relationships
  • Ability to work to agreed deadlines, targets and objectives
  • Able to work as part of a team as well as autonomously to a high level of accuracy
  • Excellent telephone and communication skills
  • Good knowledge of Microsoft Office
  • GCSE Maths and English

Closind date for applications is Friday 12th April 2019


Current vacancies

Wellingborough or Hull
Remote (with travel to business sites as required)
Wellingborough
Wellingborough

One Team, One Vizion

Industry Recognised, Award Winning - a true team contribution

Vizion continues to be awarded as an industry leader and innovator by both bodyshop magazine and ABP, two of the industry's media giants and voted by repairers and industry gurus. We strive to maintain this achievement through employee engagement and collaboration.

Want to join a growing team? We look forward to meeting you!

Why work for Vizion

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An inclusive and supportive culture

Diversity and inclusion are the cornerstone of our culture and a fundamental part of our overall growth strategy.

We create healthy work environments for our employees, regardless of their gender, sexual orientation, disability, age, or ethnicity.

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Employee benefits and rewards

Vizion offers a competitive benefits package which includes 24/7 GP access, reimbursement of health costs and shopping rewards.

Vizion also offers Employee Recognition rewards, weekly dress down days, monthly free lunches and health initiatives such as free fruit days.

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Great leadership to help you thrive

Vizion is recognised as an industry leader across the automotive sector for innovation, solutions and our reputation within and across the industries in which we operate. Our leadership is often acknowledged by leading publications and professional organisations.

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