Claims Progression Administrator

Hull Office

Direct Authorities:

1. Deputy Team Leader
2. Team Leader
3. Line Manager
4. Operations Manager
5. Director


To provide professional administrative support within the Claims Progression Team and to company Management / Directors. The Administrator is responsible for progressing customer claims from initial contact, to repair handover and aftercare as required by keeping in close contact with the Bodyshop throughout the repair process to ensure all SLA's are maintained and adhered to.

Key Responsibilities:
  • Ensure that you are kept fully up to date with SLA's.
  • Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member.
  • To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's.
  • Ensure daily tasks are managed within agreed SLAs.
  • Management of day to day bodyshop performance of KPIs, breaches, and cancellations.
  • To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish.
  • Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required.
  • To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.
  • To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary.
  • Assist with any reporting requested for analysis and management of the department/region/client.
  • Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required.
  • Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/Line Manager.
  • Assist with other handlers caseload as and when requested to ensure full service provision.
  • Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner.
  • To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails.
  • Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards.
  • Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values.
  • The completion of duties as required from time to time by the Management Team.
  • Manage complaints in line with policy.
  • To promote our business and that of our clients by providing exceptional and friendly service at all times.
Key Skills:
  • First class communication skills
  • Accurate data input skills
  • Ability to build and maintain relationships
  • Ability to work to agreed deadlines and targets and objectives
  • Able to work as part of a team as well as autonomously to a high level of accuracy
  • Good planning and organisational skills
  • Good decision maker
  • Commitment to providing a first class service to customers, suppliers and partners
  • Good knowledge of Microsoft Office
  • GCSE Maths and English

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Current Vacancies
Hull Office
Hull Office - Part Time
Work for Vizion

We are always looking for talented people to join our growing company.

Everyone makes an impact

Vizion is committed to attracting and recruiting highly-skilled and highly-motivated employees, as we recognise that our success depends upon the strengths and values of our staff.

Vizion, one of the top 1000 companies to inspire Britain in 2018

Vizion has been recognised as one of 1000 companies to inspire Britain in 2018 by the London Stock Exchange group, an annual celebration of some of the fastest-growing and most dynamic small and medium-sized enterprises (SMEs) in the UK.

Industry Recognised, Award Winning a true team contribution

Vizion continue to be awarded as an industry leader and innovator by both bodyshop magazine and ABP, 2 of the industries media giants and voted by repairers and industry gurus. We strive to maintain this achievement through employee engagement and collaboration.

Access to a wide range of training opportunities and development

We're committed to giving everyone at Vizion all the learning and development opportunities they need to achieve their full potential. If you're prepared to make the most of those opportunities, you're looking at a bright future. Our recent investment is a training centre to provide the support and opportunities to our teams

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Vizion are always looking for talented people to join our growing company.

Vizion provides a stimulating and vibrant working environment where every individual is motivated to give their best in pursuit of the delivery excellence.

If you would like to join Vizion but are not applying for an existing vacancy, you can submit a spontaneous or intern application using the form