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Claims Progression Administrator

Hull Office

Direct Authorities:

1. Deputy Team Leader
2. Team Leader
3. Line Manager
4. Operations Manager
5. Director

Description:

To provide professional administrative support within the Claims Progression Team and to company Management / Directors. The Administrator is responsible for progressing customer claims from initial contact, to repair handover and aftercare as required by keeping in close contact with the Bodyshop throughout the repair process to ensure all SLA's are maintained and adhered to.

Key Responsibilities:
  • Ensure that you are kept fully up to date with SLA's.
  • Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member.
  • To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's.
  • Ensure daily tasks are managed within agreed SLAs.
  • Management of day to day bodyshop performance of KPIs, breaches, and cancellations.
  • To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish.
  • Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required.
  • To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.
  • To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary.
  • Assist with any reporting requested for analysis and management of the department/region/client.
  • Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required.
  • Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/Line Manager.
  • Assist with other handlers caseload as and when requested to ensure full service provision.
  • Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner.
  • To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails.
  • Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards.
  • Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values.
  • The completion of duties as required from time to time by the Management Team.
  • Manage complaints in line with policy.
  • To promote our business and that of our clients by providing exceptional and friendly service at all times.
Key Skills:
  • First class communication skills
  • Accurate data input skills
  • Ability to build and maintain relationships
  • Ability to work to agreed deadlines and targets and objectives
  • Able to work as part of a team as well as autonomously to a high level of accuracy
  • Good planning and organisational skills
  • Good decision maker
  • Commitment to providing a first class service to customers, suppliers and partners
  • Good knowledge of Microsoft Office
  • GCSE Maths and English
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One Team, One Vizion

Industry Recognised, Award Winning - a true team contribution

Vizion continues to be awarded as an industry leader and innovator by both bodyshop magazine and ABP, two of the industry's media giants and voted by repairers and industry gurus. We strive to maintain this achievement through employee engagement and collaboration.

Want to join a growing team? We look forward to meeting you!

Why work for Vizion

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An inclusive and supportive culture

Diversity and inclusion are the cornerstone of our culture and a fundamental part of our overall growth strategy.

We create healthy work environments for our employees, regardless of their gender, sexual orientation, disability, age, or ethnicity.

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Employee benefits and rewards

Vizion offers a competitive benefits package which includes 24/7 GP access, reimbursement of health costs and shopping rewards.

Vizion also offers Employee Recognition rewards, weekly dress down days, monthly free lunches and health initiatives such as free fruit days.

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Great leadership to help you thrive

Vizion is recognised as an industry leader across the automotive sector for innovation, solutions and our reputation within and across the industries in which we operate. Our leadership is often acknowledged by leading publications and professional organisations.

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