Keeping customers informed throughout the process of repair has been proven to increase customer return and retention. It’s often the main reason why customers come back. It also has a dramatic effect on reducing phone traffic activity for customers, repairers and claims handling activities alike.

Many customers are unaware of the repair management process. Others may be unfamiliar with how the vehicle repair proceeds, the work involved and the expected timing of return.

Vizion aims to make this transparent by providing phone, text and email update, together with online view, so customers can track progress any time of the day and anywhere in the world.

Insurers and other major clients will also be able to view repair progress and performance of Vizion by key claims management indicators and customer touch points.